Clara Maas Health System: Message On Hold
Clara Maas Health System, like so many hospitals, recognized the importance of implementing Message On Hold service to improve communications with its public. But, they also wanted to serve the...
View ArticleSmart Practice: Drilling Down
Smart Practice, a leading catalog company for the dental industry, wished to offer a Message On Hold product that would suit their customer profile. They knew there would be interest among dentists in...
View ArticleCommunity Blood Services: Encouraging Donors
Community Blood Services, a not-for-profit organization dedicated to maintaining and replenishing the blood supply for hospitals in Bergen County, NJ, was hard pressed to increase an ever diminishing...
View ArticleCare One: In-Hospital Experience Assessments Reach Patients
Care One Solutions, the providers of Care Ensure, a real-time, in the hospital, patient experience assessment system needed to provide professionally recorded content along with voice content provided...
View ArticleManorcare: Message On Hold Phone-Side Manner
A manager of a large group of nursing homes in the northeast needed to communicate information about its facilities to an extremely sensitive caller profile. Their nursing home data indicated that...
View ArticleDownstate LICH Repurposes On Hold Content
The Challenge: Downstate – Long Island College Hospital (LICH) has been enhancing their website. Zipporah Dvash, VP Public Affairs & Development, wanted to make existing web content more engaging...
View Article